> For the complete documentation index, see [llms.txt](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy.md).

# Support Policy

This section details all NTT DATA Syntphony Conversational AI support services included in the subscription

This section of the documentation and support portal details all the information relating to: 

* Support Model

[https://trustcenter.syntphony.com/trust-center/support-model](https://trustcenter.syntphony.com/trust-center/support-model "mention")

* SLAs and credits.

[https://trustcenter.syntphony.com/trust-center/support-model/service-level-agreements](https://trustcenter.syntphony.com/trust-center/support-model/service-level-agreements "mention")

* Pricing:

[https://trustcenter.syntphony.com/trust-center/support-model/pricing](https://trustcenter.syntphony.com/trust-center/support-model/pricing "mention")

* Subprocessors

[https://trustcenter.syntphony.com/trust-center/support-model/subprocessors](https://trustcenter.syntphony.com/trust-center/support-model/subprocessors "mention")