> For the complete documentation index, see [llms.txt](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-procedures/environment-management.md).

# Environment Management

## **Request a new environment**

### Important considerations:

* The environments will be managed once the contract with the customer is signed; in case you do not have the signed document, please refer to you client manager. 
* When requesting the registration you must specify if the environment will use the eva Billing ID (found in Brazil), or will use a separate one. 
* In case of asking for a Billing ID with Google Europe, the creation time will be between 3 and 4 working days. Only once the ID is ready, the Cloud team will create the environment, so you should consider this timing in your schedule. 
* If you need to manage a Billing ID with **Google Europe**, you will need the following data: 

  \- Project Name: 

  \- Project Description: 

  \- Is it an Asset? (YES/NO): 

  \- Client: 

  \- Project code to which the transfer will be made: 

  \- Project Manager:  

  \- Users who will have access (short user): email addresses must be associated to an active Google G Suite account. You can do it from this link <https://accounts.google.com> &#x20;

  \- Contacts, enter as many as necessary (in addition, always include those entered in the table):

<table><thead><tr><th width="153.33333333333331">contact_type </th><th>name</th><th>email</th></tr></thead><tbody><tr><td>Management</td><td>Name of the manager responsible for the project</td><td>Email of the manager responsible for the project</td></tr><tr><td>Management</td><td>Valerie Levy</td><td>valerie.levy@everis.com</td></tr><tr><td>Technical</td><td>Name of the technician responsible for the project</td><td>Email of the technician responsible for the project</td></tr></tbody></table>