> For the complete documentation index, see [llms.txt](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/business-continuity.md).

# Business Continuity

## Business Continuity Plan

NTT DATA Syntphony Conversational AI maintains a written Business Continuity Plan that documents the organization’s processes for triaging, remediating, and recovering from catastrophic incidents or disasters that may affect critical business processes.

## Data Backups

Syntphony Conversational AI services are deployed into multiple physically redundant zones within Google Cloud Platform (GCP) and Microsoft Azure regions. Data is replicated in near real-time across multiple zones. Any zone can fail, and the service continues to operate normally.

In addition, critical settings and customer subscription configurations are backed up on at least a daily basis. Backup system settings are secured, encrypted, reviewed and monitored on a weekly basis to ensure this is operating effectively. In addition, access to back up media is highly restricted, ensuring that customer data remains secure and confidential.

## Disaster Recovery Plan

Syntphony Conversational AI implements a disaster recovery plan that outlines its response to unplanned disruptions such as natural disasters, power outages, and cyber-attacks.