> For the complete documentation index, see [llms.txt](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/infrastructure.md).

# Infrastructure

NTT DATA Syntphony Conversational AI harnesses the power of industry-leading cloud service providers, Google Cloud Platform (GCP) and Microsoft Azure, known for their scalable, secure, and dependable cloud solutions. These platforms are fortified with robust physical and digital security protocols to fortify your data against potential threats. Through the utilization of GCP and Azure's security measures and compliance certifications, we ensure that our conversational AI solution is delivered with the utmost security and peace of mind to our valued customers."

GCP and Azure employ industry-leading security controls and are extensively audited. Both hold multiple certifications, including SOC2 Type II, ISO 27001, and PCI. For more information about their security practices, see below:

{% embed url="<https://cloud.google.com/security/>" %}
GCP Trust center
{% endembed %}

{% embed url="<https://www.microsoft.com/en-us/trust-center>" %}
Azure Trust center
{% endembed %}

## Multi-Tenant Architecture

All  Customer data is stored within the Syntphony Conversational AI cloud systems. Data submitted to Syntphony Conversational AI are processed and stored in a secure, in a multi-tenant environment. Logical and Physical segmentation, such as having separate databases, schemas, or namespaces for each customer, are used to prevent co-mingling of customer data.

ISO 27001 - Data Center&#x20;

SOC 2 Type I - Data Center

SOC 2 Type II - Data Center (<https://cloud.google.com/security/compliance/soc-2>)

SOC 3 - Data Center

PCI DSS - <https://cloud.google.com/security/compliance/pci-dss?hl=es>