Privacy

Data Processing Addendum

To access the DPA, please contact the support team here.

Data Protection Officer (DPO)

NTT DATA Syntphony Conversational AI is a product of NTT Data EMEAL. The corporate DPO and CISO, as well as their entire team, are available to all Syntphony Conversational AI customers and oversee all operations. Contact with the DPO and CISO will be made through the form below. In case you don't have access to the form, please contact the support team here.

Data Retention Policy

By default, we retain Personal Data about you for 7 years as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Data Removal Requests

Syntphony Conversational AI supports data deletion requests for both the data we control and the data we process. Register your request using the following form. In case you don't have access to the form, please contact the support team here. More information here:

Portal User Request

Privacy policy

A summary of the Privacy policy can be provided under NDA. Register your request using the following form.

Third-Party Cookie Commitment

No.