# Syntphony Conversational AI

## Syntphony CAI

- [Support Policy](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy.md): This section details all NTT DATA Syntphony Conversational AI support services included in the subscription
- [Support Levels](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy/support-levels.md)
- [Service Level Agreement](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy/service-level-agreement.md)
- [Severity Levels](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy/severity-levels.md)
- [Legacy Support](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy/legacy-support.md)
- [Lifecycle Policy](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-policy/lifecycle-policy.md)
- [Support Procedures](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-procedures.md): How to get support for eva server and eva cloud versions.
- [Portal User Request](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-procedures/portal-user-request.md)
- [Tickets Creation](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-procedures/tickets-creation.md)
- [Environment Management](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/customer-support/support-procedures/environment-management.md)
- [Trust Center](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center.md)
- [Compliance and Certifications](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/compliance-and-certifications.md): Industry compliance and certifications reinforce our operational excellence
- [Product security](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/product-security.md)
- [Data Security](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/data-security.md)
- [Privacy](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/privacy.md)
- [Incident Management & Response](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/incident-management-and-response.md)
- [Availability & Reliability](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/availability-and-reliability.md)
- [Organizational Security](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/organizational-security.md)
- [Business Continuity](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/business-continuity.md)
- [Infrastructure](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/infrastructure.md)
- [Threat Management](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/threat-management.md)
- [Sub-processors](https://docs.conversational-ai.syntphony.com/ntt-data-eva-r-cai-documentation/eva-trust-center/trust-center/sub-processors.md)