# Dashboards Metrics will help you understand if the virtual agent is successfully performing the conversations you have designed and achieving your business goals. Drop-off points, engagement rates, accuracy, total users, and other data are vital to analyze the performance of your virtual agent. By understanding these patterns, you can make **data-driven decisions** to enhance the user experience and achieve your goals more effectively. Syntphony CAI provides built-in Dashboards with key metrics to analyze the virtual agent’s performance so you can gather information and insights that can add value to your business. In this chapter, you’ll learn about the key metrics and charts displayed in the latest Dashboard section and how to easily custom them using filters. To access it, proceed to the side menu and choose the bar chart icon (image below). ![](/files/RUD09dnASnzcdisJdluV) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.conversational-ai.syntphony.com/user-guide/analytics-and-insights/dashboards.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.