External Analytics Platforms

Syntphony CAI supports external tools to monitor the virtual agent's performance, like Dashbot.io.

Enable the option "Do you want to integrate a bot analytics platform"

The integration with Google Chatbase is not available because Google has cancelled the service.

Steps to integrate Dashbot for a Syntphony CAI virtual agent

First, create an account on Dashbot.io to create an application.

Then, you can follow these steps (see the video below):

1. Fill in the virtual agent’s name, category, and product status information. Make sure to select the “Universal” option on the field platform.

2. Copy the API key generated.

3. Then, on the Syntphony CAI platform, go to the virtual agent you want to connect to.

4. Select the option “edit”.

5. Enable the option to integrate with the virtual agent analytics platform.

6. Once you have enabled it, you'll write "dashbot:" on the field and then paste the API key right after it (for ex: dashbot:apikey).

7. Go back to Dashbot and click “Verify”.

8. Now, you can start monitoring your virtual agent through Dashbot.