Channels

A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.

Channel Selection Field

Syntphony CAI has integration with several types of channels, in the categories: smart speakers, social robots, smart assistants, messaging platforms, synthetic reality, mobile, tablet, desktop, cognitive contact center.

The solution also allows the same virtual agent to integrate with multiple channels.

And in order to improve the virtual agent's personality, it is possible to configure the virtual agent's responses for each of the channels created.

Thus, the answer can have a template (image, video, carousel, etc) that only that channel makes available, or a language directed to that channel.

But remember: to integrate multiple channels to a same virtual agent, it's important that the channels share the same knowledge base and objective. In addition, the way the users interact on each channel should also be similar.

Choose the main channel

Learn how to create the main channel

Add more Channels

To integrate more channels, take these steps:

1. To access the area of channels, you must select the side menu on your left and click on Channels.

2. If you select the “Channel” option, the channels that you have already associated with the virtual agent at the time of its creation will be displayed in the "My Channels" option.

3. To create a new channel, just select “Create Channel”. You will be taken to a page with multiple Channel categories, such as smart assistants, messaging platforms, and so on.

4. Then, choose a channel category to see all the supported channels in that category.

5. Finally, after you chose an application, name your Channel. You can add a description (it's optional).

Important:

• If you are a developer, go to this page for more information

• Besides custom-developed front-ends, such as web chats, mobile chats and IVR, Syntphony CAI can integrate with other messaging platforms and smart assistants, such as Facebook Messenger. Learn how to integrate existing channels.