# Console roles

### Types of Roles <a href="#types-of-profiles" id="types-of-profiles"></a>

The following table describes the five types of roles and summarizes their access and permissions across all resources:

<table data-header-hidden><thead><tr><th width="214.5999755859375">Role</th><th>Actions</th></tr></thead><tbody><tr><td><strong>Agent</strong>​</td><td><ul><li>Interact with active chats​</li><li>Activate Pending chat</li><li>Transfer chat to a supervisor</li><li>Escalate chat to supervisor</li><li>Use Quick Responses</li></ul></td></tr><tr><td><strong>Supervisor</strong>​</td><td><ul><li>Agent Team management​</li><li>Receive agent inquiries about specific chats​</li><li>Interact with redirected chats​</li><li>Arbitrary chat picking</li><li>Browse history for active and archived chats (+24h)​</li><li>View performance dashboard and metrics for chats and agents​</li></ul></td></tr></tbody></table>

{% hint style="info" %}
&#x20;**Some options are only visible on the Supervisor's panel.​**
{% endhint %}


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