# CUSTOMER SUPPORT

- [Support Policy](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/support-policy.md): This section details all NTT DATA Syntphony Conversational AI support services included in the subscription
- [Support Levels](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/support-levels.md)
- [Service Level Agreement](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/service-level-agreement.md)
- [Severity Levels](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/severity-levels.md)
- [Legacy Support](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/legacy-support.md)
- [Lifecycle Policy](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/lifecycle-policy.md)
- [Support Procedures](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/support-procedures.md): How to get support for eva server and eva cloud versions.
- [Portal User Request](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/portal-user-request.md)
- [Tickets Creation](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/tickets-creation.md)
- [Environment Management](https://docs.conversational-ai.syntphony.com/user-guide/customer-support/environment-management.md)


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