Support Policy

This section details all NTT DATA Syntphony Conversational AI support services included in the subscription

This section of the documentation and support portal details all the information relating to:

• Different levels of support, uptime, and SLA are offered to customers.

Support Levels

• SLAs and credits.

Service Level Agreement

• Severity levels and support offered and considerations for customers.

Severity Levels

• Services for out-of-support versions.

Legacy Support

• Version lifecycle information.

Lifecycle Policy