# Support Policy

This section of the documentation and support portal details all the information relating to:

* Different levels of support, uptime, and SLA are offered to customers.

[Support Levels](https://docs.eva.bot/ntt-data-eva-r-cai-documentation/customer-support/support-policy/support-levels)

* SLAs and credits.

[Service Level Agreement](https://docs.eva.bot/ntt-data-eva-r-cai-documentation/customer-support/support-policy/service-level-agreement)

* Severity levels and support offered and considerations for customers.

[Severity Levels](https://docs.eva.bot/ntt-data-eva-r-cai-documentation/customer-support/support-policy/severity-levels)

* Services for out-of-support versions.

[Legacy Support](https://docs.eva.bot/ntt-data-eva-r-cai-documentation/customer-support/support-policy/legacy-support)

* Version lifecycle information.

[Lifecycle Policy](https://docs.eva.bot/ntt-data-eva-r-cai-documentation/customer-support/support-policy/lifecycle-policy)


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