# Dashboard

## Feature Overview

* Real-time Statistics: View current agent status and active conversation counts
* Performance Metrics: Track key indicators like response time and resolution rates
* Agent Performance: Individual and team performance visualization
* Time-based Analysis: Filter metrics by different time periods (hour, day, week, month)
* Data Export: Extract reports for further analysis
* Customer Satisfaction: Monitor user ratings and feedback

<figure><img src="/files/8bYFq2fRcpnHuQnfbyV9" alt=""><figcaption></figcaption></figure>

## Key Metrics

In this first version, the key metrics available are:&#x20;

* Total Chats
* Active Chats
* Abandoned chats
* Avg. Chat time
* Avg. Response Time
* Avg. Satisfaction Score

If you're a supervisor, you can check the overview or see the details for each Team, such as how many chats were handled, how many are active, the satisfaction score, and average response time.

Use the time filter dropdown to refine your data visualization for this week or this month and get more accurate insights.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.conversational-ai.syntphony.com/user-guide/dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.