# Login

## First Access <a href="#first-access" id="first-access"></a>

Anytime a new user is registered, an email is sent to the registered email address with the credentials to access the platform. In this email you will find:

* Direct link of your Enterprise account
* Organization name
* User (the email address)
* Temporary password

To reset your password, click on the link provided in the email. This link is valid for a one-time use or for 24 hours before it expires. You can request a new link from this same page in any instance.

### Log into the Platform <a href="#log-into-the-platform" id="log-into-the-platform"></a>

After registration, go to the login page and enter your credentials, starting with your organization name, email, and password.

<figure><img src="/files/6LzDqtYkWqoM3JIGhWfD" alt="" width="358"><figcaption><p>Login page</p></figcaption></figure>

### Supported Browsers <a href="#supported-browsers" id="supported-browsers"></a>

For a better experience, we recommend using the latest versions of Google Chrome or Microsoft Edge. Internet Explorer and access via mobile devices are not supported.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.conversational-ai.syntphony.com/user-guide/messaging/login.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.