{"version":1,"pages":[{"id":"ev5ncWLgdRbQysTVIDLT","title":"Welcome","pathname":"/user-guide","siteSpaceId":"sitesp_35PJo"},{"id":"GrmQVDcQkDWq6k37T6Aa","title":"What's New","pathname":"/user-guide/whats-new","siteSpaceId":"sitesp_35PJo","description":""},{"id":"SXOOpPLfpULPaytAPkeb","title":"Login","pathname":"/user-guide/getting-started/login","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"GETTING STARTED","emoji":"1f680"}]},{"id":"Q0dgjs6Sp2QkZWp7cQSi","title":"Glossary","pathname":"/user-guide/getting-started/glossary","siteSpaceId":"sitesp_35PJo","description":"","breadcrumbs":[{"label":"GETTING STARTED","emoji":"1f680"}]},{"id":"OBlOKv5Bx02c5slSLZDj","title":"Create and manage profiles","pathname":"/user-guide/getting-started/create-and-manage-profiles","siteSpaceId":"sitesp_35PJo","description":"This page describes the types of profiles in Syntphony CAI, how to create a new user and manage permissions.","breadcrumbs":[{"label":"GETTING STARTED","emoji":"1f680"}]},{"id":"nA74vwVbIYH1vOBnnZxe","title":"Language Models","pathname":"/user-guide/getting-started/language-models","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"GETTING STARTED","emoji":"1f680"}]},{"id":"kkpg90ijlIUyn6fl3ANq","title":"Syntphony NLP","pathname":"/user-guide/getting-started/language-models/syntphony-nlp","siteSpaceId":"sitesp_35PJo","description":"Syntphony CAI NLP description and main features","breadcrumbs":[{"label":"GETTING STARTED","emoji":"1f680"},{"label":"Language Models"}]},{"id":"eXCwK6O59E9WpZFNDOyl","title":"Other NLP and LLM Connectors","pathname":"/user-guide/getting-started/language-models/other-nlp-and-llm-connectors","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"GETTING STARTED","emoji":"1f680"},{"label":"Language Models"}]},{"id":"gBWPFUdvJFvvHRAtuCQe","title":"Create a Project","pathname":"/user-guide/create-a-project","siteSpaceId":"sitesp_35PJo"},{"id":"EBu3go70vhlCS3evuEiZ","title":"Overview","pathname":"/user-guide/ai-agents/overview","siteSpaceId":"sitesp_35PJo","description":"Agentics are reshaping how Conversational AI systems are designed and operated.","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"KMNub4lldrXgR5XtlY11","title":"Main concepts","pathname":"/user-guide/ai-agents/main-concepts","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"bx8y3PYOGFvka3dt6dNd","title":"Governance types","pathname":"/user-guide/ai-agents/governance-types","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"xHu4fT3fuacyi6ePrTxA","title":"Supervisor","pathname":"/user-guide/ai-agents/supervisor","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"SJ6QD3qW0SObgTprfaGr","title":"AI Agents","pathname":"/user-guide/ai-agents/ai-agents","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"HgK4Rg3FFCFAxU3ASHav","title":"Knowledge","pathname":"/user-guide/ai-agents/knowledge","siteSpaceId":"sitesp_35PJo","description":"","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"nPJTlsrQX7eA1JXq6ETZ","title":"Collections","pathname":"/user-guide/ai-agents/knowledge/collections","siteSpaceId":"sitesp_35PJo","description":"Find information faster by organizing and grouping knowledge sources.","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"},{"label":"Knowledge"}]},{"id":"cSupYTDOquKKjrep2EdU","title":"Sources","pathname":"/user-guide/ai-agents/knowledge/sources","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"},{"label":"Knowledge"}]},{"id":"PQ1TJS6Ii2m3cTjaZWwQ","title":"Actions","pathname":"/user-guide/ai-agents/actions","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"9sLDIkTYKQDPybsiJXFm","title":"Context variables","pathname":"/user-guide/ai-agents/actions/context-variables","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"},{"label":"Actions"}]},{"id":"BPMfPnBS1ZaUQlAxzlNE","title":"How to...","pathname":"/user-guide/ai-agents/how-to...","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"AI Agents","emoji":"26a1"}]},{"id":"OvhdLLwnDn55N3JjJYyJ","title":"Overview","pathname":"/user-guide/nlu-agents/overview","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"NLU Agents","emoji":"1f4a1"}]},{"id":"-Mk32aWnkxaqYUhtJE7I","title":"Main Concepts","pathname":"/user-guide/nlu-agents/glossary","siteSpaceId":"sitesp_35PJo","description":"","breadcrumbs":[{"label":"NLU Agents","emoji":"1f4a1"}]},{"id":"Ln41iw3MyCtB4Au3Um62","title":"NLU Agents","pathname":"/user-guide/nlu-agents/nlu-agents","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"NLU Agents","emoji":"1f4a1"}]},{"id":"-MZY0aImWsqcu2BGUCMC","title":"Build from Scratch","pathname":"/user-guide/nlu-agents/nlu-agents/build-your-first-bot","siteSpaceId":"sitesp_35PJo","description":"With this step-by-step guide, you'll find out how easy and simple it is to create a virtual agent with Syntphony CAI!","breadcrumbs":[{"label":"NLU Agents","emoji":"1f4a1"},{"label":"NLU Agents"}]},{"id":"y2BxhFlwoeXH7K91UOqH","title":"Importing","pathname":"/user-guide/nlu-agents/nlu-agents/importing","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"NLU Agents","emoji":"1f4a1"},{"label":"NLU Agents"}]},{"id":"QJU3azfv4Q6HMP9k4jPP","title":"Training task","pathname":"/user-guide/nlu-agents/nlu-agents/training-task","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"NLU Agents","emoji":"1f4a1"},{"label":"NLU Agents"}]},{"id":"feEqQ3nkG3M7ppUI5JFO","title":"Testing","pathname":"/user-guide/testing","siteSpaceId":"sitesp_35PJo","description":"Syntphony CAI offers tools to test your virtual agent and verify the assertiveness level"},{"id":"wEFHi71vUdomNxFSpUaq","title":"Automated Test","pathname":"/user-guide/testing/automated-test","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Testing"}]},{"id":"voLSONovKEGojmehUVDK","title":"Simulate Dialog","pathname":"/user-guide/testing/simulate-dialog","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Testing"}]},{"id":"dUSXTe2EFVk0jqdaJahC","title":"Advanced Request","pathname":"/user-guide/testing/advanced-request","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Testing"}]},{"id":"ZWBBtnLlmK4oJlhMnagH","title":"View Logs","pathname":"/user-guide/testing/view-logs","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Testing"}]},{"id":"bXmfhnpIKvxQgA3IZ0Cn","title":"Data Masking of Personal Identificable Information","pathname":"/user-guide/data-masking-of-personal-identificable-information","siteSpaceId":"sitesp_35PJo","description":""},{"id":"QhwEjBoaB22hEDMmHlbd","title":"Flows","pathname":"/user-guide/build-dialogs/flows","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"}]},{"id":"sI8nQ83dKOogyP5N9756","title":"Dialog Cells","pathname":"/user-guide/build-dialogs/dialog-cells","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"}]},{"id":"LYiXwTJxQzRAV7IPhnzb","title":"Answer","pathname":"/user-guide/build-dialogs/dialog-cells/answer","siteSpaceId":"sitesp_35PJo","description":"","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"l7DLeKLGeyrybsvTv6rb","title":"Code","pathname":"/user-guide/build-dialogs/dialog-cells/code","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"qj6IFYb6aM4usETu5kaj","title":"Input","pathname":"/user-guide/build-dialogs/dialog-cells/input","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"YOVnY0f0pOT0xOEcYL6X","title":"Intent","pathname":"/user-guide/build-dialogs/dialog-cells/intent","siteSpaceId":"sitesp_35PJo","description":"","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"oqnpuoTI3ib95XC9uAXh","title":"End","pathname":"/user-guide/build-dialogs/dialog-cells/end","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"ssbzFiCv6zyEUPrDmJ5p","title":"Entity","pathname":"/user-guide/build-dialogs/dialog-cells/entity","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"02bc1DGOOnnetznNgGt9","title":"Jump","pathname":"/user-guide/build-dialogs/dialog-cells/jump","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"hzWdfq0fOFOJfWT0A5Ae","title":"Prompt cell","pathname":"/user-guide/build-dialogs/dialog-cells/prompt-cell","siteSpaceId":"sitesp_35PJo","description":"A simple and user-friendly way to harness the capabilities of LLMs in your conversations","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"hpYkog9h6aGgMDBr9g9V","title":"Prompt crafting","pathname":"/user-guide/build-dialogs/dialog-cells/prompt-cell/prompt-crafting","siteSpaceId":"sitesp_35PJo","description":"How to craft prompts with clarity and relevance for more reliable results","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"},{"label":"Prompt cell"}]},{"id":"mJHucxlJlzInoij2M0d6","title":"Practical examples","pathname":"/user-guide/build-dialogs/dialog-cells/prompt-cell/practical-examples","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"},{"label":"Prompt cell"}]},{"id":"HnPV5ei1jebsWV822Vuq","title":"Rule","pathname":"/user-guide/build-dialogs/dialog-cells/rule","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"4VASenbUC1AR8YWGIZ1X","title":"Variable answers using Code and Rule cells","pathname":"/user-guide/build-dialogs/dialog-cells/rule/variable-answers-using-code-and-rule-cells","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"},{"label":"Rule"}]},{"id":"7iO1sznRXLWO2nMqrdB2","title":"Enable and disable flows using Rule Cells","pathname":"/user-guide/build-dialogs/dialog-cells/rule/enable-and-disable-flows-using-rule-cells","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"},{"label":"Rule"}]},{"id":"nD2EJS2OjDUL4VGV158h","title":"Services","pathname":"/user-guide/build-dialogs/dialog-cells/services","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"9otoi3Eogifa15vLuUEx","title":"Transfer","pathname":"/user-guide/build-dialogs/dialog-cells/transfer","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"},{"label":"Dialog Cells"}]},{"id":"Ko9sSt5katzOxgA6XF8F","title":"Dynamic Content and Contexts","pathname":"/user-guide/build-dialogs/dynamic-content-and-contexts","siteSpaceId":"sitesp_35PJo","description":"Several cells allow you to dynamically build content, from Answers to Gen AI prompts and more. This page will assist you to fully understand Syntphony CAI's capabilities for creating Dynamic Content.","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"}]},{"id":"rvh2jO2Z9lYiAmzIv5ii","title":"Multilingual Agent","pathname":"/user-guide/build-dialogs/multilingual-agent","siteSpaceId":"sitesp_35PJo","description":"Create virtual agents capable of understanding and speaking different languages","breadcrumbs":[{"label":"Build dialogs","emoji":"1f4ac"}]},{"id":"r41Plh9WRmKI1z3VBds3","title":"Overview","pathname":"/user-guide/voice-gateway/overview","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"n56RchvonMyMtAL5XuDU","title":"Technical Capabilities","pathname":"/user-guide/voice-gateway/technical-capabilities","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"DXo8624WYSZikdLfbQht","title":"Call properties","pathname":"/user-guide/voice-gateway/call-properties","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"oDFSS2DzMjUjavjLXeAe","title":"EVG Connector","pathname":"/user-guide/voice-gateway/evg-connector","siteSpaceId":"sitesp_35PJo","description":"Voice Gateway","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"H95uZADB8ormoHuh8QOd","title":"Configure DNIS","pathname":"/user-guide/voice-gateway/evg-connector/configure-dnis","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"},{"label":"EVG Connector"}]},{"id":"WHggMn2jWhsaz5AK8tps","title":"Amazon Connect","pathname":"/user-guide/voice-gateway/amazon-connect","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"kDIBJtpHWIeay0CNMrCa","title":"Cisco Unified Contact Center Enterprise","pathname":"/user-guide/voice-gateway/cisco-unified-contact-center-enterprise","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"qZm1Ec6ebDKzoEjHbX3D","title":"Integrating Cisco VXML","pathname":"/user-guide/voice-gateway/cisco-unified-contact-center-enterprise/integrating-cisco-vxml","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"},{"label":"Cisco Unified Contact Center Enterprise"}]},{"id":"jfmwgrsOCHtRb1RYt8X7","title":"Genesys Cloud CX","pathname":"/user-guide/voice-gateway/genesys-cloud-cx","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"VOICE GATEWAY","emoji":"1f4de"}]},{"id":"YpAN1xwEzjlUAFJRZn3r","title":"AI features","pathname":"/user-guide/generative-ai/ai-features","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"GENERATIVE AI","emoji":"2728"}]},{"id":"ljnrKE5An72aKTE8cAQa","title":"Assist Answer","pathname":"/user-guide/generative-ai/assist-answer","siteSpaceId":"sitesp_35PJo","description":"A quick and efficient way to enhance your answers with the power of generative AI","breadcrumbs":[{"label":"GENERATIVE AI","emoji":"2728"}]},{"id":"Wu6yD5jTuR8ur5QSoXKU","title":"Examples Generator","pathname":"/user-guide/generative-ai/examples-generator","siteSpaceId":"sitesp_35PJo","description":"Speed up your knowledge base creation process and training by automatically generating a list of context-related utterance examples for each intent.","breadcrumbs":[{"label":"GENERATIVE AI","emoji":"2728"}]},{"id":"GQE8GPkdGxFxL0R0HN6P","title":"Rephrase Answer","pathname":"/user-guide/generative-ai/rephrase-answer","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"GENERATIVE AI","emoji":"2728"}]},{"id":"w3sVgVVPUMhNAGwVM76h","title":"Zero-Shot LLM","pathname":"/user-guide/zero-shot-llm","siteSpaceId":"sitesp_35PJo"},{"id":"-MZY2cZugj9tSImo_OjQ","title":"Channels","pathname":"/user-guide/channels/add-a-channel","siteSpaceId":"sitesp_35PJo","description":"A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.","breadcrumbs":[{"label":"CHANNELS","emoji":"1f310"}]},{"id":"AQlpY9xuIS23xii5bscl","title":"WhatsApp (by Infobip)","pathname":"/user-guide/channels/add-a-channel/whatsapp-by-infobip","siteSpaceId":"sitesp_35PJo","description":"With Syntphony Conversational we can integrate the WhatsApp channel via the Meta Infobip BSP using our connector.","breadcrumbs":[{"label":"CHANNELS","emoji":"1f310"},{"label":"Channels"}]},{"id":"ch0GSUo8nnVYXvIv2oPX","title":"Facebook Messenger","pathname":"/user-guide/channels/add-a-channel/facebook-messenger","siteSpaceId":"sitesp_35PJo","description":"With Syntphony Conversational AI we can integrate with Facebook Messenger","breadcrumbs":[{"label":"CHANNELS","emoji":"1f310"},{"label":"Channels"}]},{"id":"I4MdQQ9jn82CFBSCASMb","title":"Microsoft Teams","pathname":"/user-guide/channels/add-a-channel/microsoft-teams","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CHANNELS","emoji":"1f310"},{"label":"Channels"}]},{"id":"-MZYDqd9m8_99uz9DKwh","title":"Integrating Existing Channels","pathname":"/user-guide/channels/add-a-channel/channels","siteSpaceId":"sitesp_35PJo","description":"How to integrate other messaging platforms and smart assistants, such as Facebook Messenger, Whatsapp and Google Assistant","breadcrumbs":[{"label":"CHANNELS","emoji":"1f310"},{"label":"Channels"}]},{"id":"AnjPuxi2071nEhyMBNjA","title":"Webchat Plugin","pathname":"/user-guide/channels/webchat-plugin","siteSpaceId":"sitesp_35PJo","description":"A tool for webchat widget customization and easy implementation into your website, app and mobile channels.","breadcrumbs":[{"label":"CHANNELS","emoji":"1f310"}]},{"id":"dv4z5pUmY4sTHMLCu8ij","title":"Parameters","pathname":"/user-guide/configurations/parameters","siteSpaceId":"sitesp_35PJo","description":"Create and manage variables in answers through parameters","breadcrumbs":[{"label":"CONFIGURATIONS","emoji":"2699"}]},{"id":"HY4YTAo40WfHZB2CjQXv","title":"Advanced Resources","pathname":"/user-guide/configurations/advanced-resources","siteSpaceId":"sitesp_35PJo","description":"Unlock features to enhance your Virtual Agent performance","breadcrumbs":[{"label":"CONFIGURATIONS","emoji":"2699"}]},{"id":"RZ3ECX5UetlnWeazfqrR","title":"Other Options","pathname":"/user-guide/configurations/other-options","siteSpaceId":"sitesp_35PJo","description":"Enhance your virtual agent with advanced Syntphony CAI features","breadcrumbs":[{"label":"CONFIGURATIONS","emoji":"2699"}]},{"id":"nnVlItvFy6mxps3LDOfb","title":"Intent Navigator","pathname":"/user-guide/configurations/other-options/intent-navigator","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CONFIGURATIONS","emoji":"2699"},{"label":"Other Options"}]},{"id":"kLHBybcz0bo4LHYVD8yH","title":"Dashboards","pathname":"/user-guide/analytics-and-insights/dashboards","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"}]},{"id":"siJfYi1LeWLLpyi7qctH","title":"Overview","pathname":"/user-guide/analytics-and-insights/dashboards/overview","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"},{"label":"Dashboards"}]},{"id":"3JMbWisoLf7nZdMPnZMz","title":"Conversations","pathname":"/user-guide/analytics-and-insights/dashboards/conversations","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"},{"label":"Dashboards"}]},{"id":"TzgkwXwu4qWxEX9fscmg","title":"Funnel charts","pathname":"/user-guide/analytics-and-insights/dashboards/funnel-charts","siteSpaceId":"sitesp_35PJo","description":"An easy way to visualize your customer journey and compare multiple scenarios","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"},{"label":"Dashboards"}]},{"id":"aP5PJgjlokxfJhzBCJwd","title":"User messages","pathname":"/user-guide/analytics-and-insights/dashboards/user-messages","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"},{"label":"Dashboards"}]},{"id":"6VZ9DGFO0HJFIDcTTjwT","title":"Reports","pathname":"/user-guide/analytics-and-insights/dashboards/reports","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"},{"label":"Dashboards"}]},{"id":"buWaxAXl3BnfVYvPQSIZ","title":"External Analytics Platforms","pathname":"/user-guide/analytics-and-insights/external-analytics-platforms","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"ANALYTICS & INSIGHTS","emoji":"1f4ca"}]},{"id":"No8U1BP5P7dauz0a0DSM","title":"Overview","pathname":"/user-guide/api-docs/overview","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"API DOCS","icon":"code"}]},{"id":"-MZYDsvi3CEUEu1dq2TQ","title":"API Guidelines","pathname":"/user-guide/api-docs/api-guidelines","siteSpaceId":"sitesp_35PJo","description":"This section covers important information needed to configure and integrate third party services to Syntphony CAI.","breadcrumbs":[{"label":"API DOCS","icon":"code"}]},{"id":"-MZYDqd8IRG8aKdiUsxi","title":"Conversation API","pathname":"/user-guide/api-docs/api-guidelines/creating-channels-the-conversation-api","siteSpaceId":"sitesp_35PJo","description":"How to integrate own channels and custom interfaces in Syntphony CAI","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"}]},{"id":"-MZYDqdBXbyUQaZi7TIY","title":"Cloner API","pathname":"/user-guide/api-docs/api-guidelines/cloner","siteSpaceId":"sitesp_35PJo","description":"How to export or import the Bot structure, including various kinds of information, such as: Basic Bot Data, Intentions, Entity, Registered Flows, Channels and etc","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"}]},{"id":"pomEzUn5tvBKtwbrRKjE","title":"Management API","pathname":"/user-guide/api-docs/api-guidelines/management-api","siteSpaceId":"sitesp_35PJo","description":"The Management API allows you to fully integrate all functions within the Syntphony CAI's Cockpit into your own service or system, seamlessly integrating Syntphony CAI's system within your solution.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"}]},{"id":"hkbnYWTdeIS8HDKLaEby","title":"Admin API","pathname":"/user-guide/api-docs/api-guidelines/management-api/admin-api","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"}]},{"id":"PpSnfliuEt3d8XSZe8CJ","title":"Bot Admin","pathname":"/user-guide/api-docs/api-guidelines/management-api/admin-api/bot-admin","siteSpaceId":"sitesp_35PJo","description":"The Bot Admin API handles a universal lookup and the relations of Virtual Agents across all environments.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Admin API"}]},{"id":"l63a7R7pTBzfw3Krbhgf","title":"Environment","pathname":"/user-guide/api-docs/api-guidelines/management-api/admin-api/environment","siteSpaceId":"sitesp_35PJo","description":"The Environment API alows you to retrieve information about Environments within an organization.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Admin API"}]},{"id":"W7xHM7bhfGqy8QHWQOVp","title":"Organization","pathname":"/user-guide/api-docs/api-guidelines/management-api/admin-api/organization","siteSpaceId":"sitesp_35PJo","description":"The Organization API helps you acquire information from your organizations, and your client credentials.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Admin API"}]},{"id":"eOu2sqEYaWtC2J0QW46a","title":"User","pathname":"/user-guide/api-docs/api-guidelines/management-api/admin-api/user","siteSpaceId":"sitesp_35PJo","description":"The User API allows you to search, create and edit existing users, as well as set their user configuration values.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Admin API"}]},{"id":"9aUAhLskPWXZgTvWP8Uc","title":"Notification","pathname":"/user-guide/api-docs/api-guidelines/management-api/admin-api/notification","siteSpaceId":"sitesp_35PJo","description":"The Notification API helps you acquire notifications to your user and mark as read","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Admin API"}]},{"id":"QF7otxOwMzXmI7tLBUvK","title":"Instance API","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"}]},{"id":"fli40hUbO0C4bUZ6K4KN","title":"Agent","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/agent","siteSpaceId":"sitesp_35PJo","description":"The Agent API handles methods to create and manage each agent and its relations of a Virtual Agent.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"1jvRzXwIqgIa4lsZ8vYj","title":"Knowledge AI","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/knowledge-ai","siteSpaceId":"sitesp_35PJo","description":"The Knowledge AI (former Automated Learning) API contains methods for both it's related models: Documents, which contains the text to perform them, and Questions, which are assigned to Documents.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"dgbBpF0UJu46henQjndZ","title":"Knowledge AI NLP","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/knowledge-ai-nlp","siteSpaceId":"sitesp_35PJo","description":"This API supplies a single endpoint which allows you to perform conversations through the Knowledge AI (Automated Learning) for simulations.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"r9y0xK5rRuEwqMofzZMS","title":"Answer","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/answer","siteSpaceId":"sitesp_35PJo","description":"Answers are what we return when the conversation API identifies what the user's request are, according to our dialog manager.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"cF8EDSgYTmqNj6QIbQaP","title":"Automated Tests","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/automated-tests","siteSpaceId":"sitesp_35PJo","description":"The Automated Tests API contains all methods related to all models used in Automated Tests.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"QHF0a4sqvAdwCoAZfw9w","title":"Bot","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/bot","siteSpaceId":"sitesp_35PJo","description":"Bots are your Virtual Agents.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"TfIjxVTpuSmZiSdecltj","title":"Broker","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/broker","siteSpaceId":"sitesp_35PJo","description":"Further described at the Conversation API section, those are the methods used on conversation.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"GqgqlrojMMfEBXcNOpd5","title":"Channel","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/channel","siteSpaceId":"sitesp_35PJo","description":"The Channel API handles methods to create and manage each Channel of a Virtual Agent.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"s055UX06K7GRUO63ViNO","title":"Dashboard","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/dashboard","siteSpaceId":"sitesp_35PJo","description":"The Dashboard API handles large data for the purpose of customer usage analytics.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"6304vruq3OU2l0TZXJ7U","title":"Dialog Manager","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/dialog-manager","siteSpaceId":"sitesp_35PJo","description":"The Dialog Manager is where you configure and draw your flows; Those are the methods you'll need to setup a user flow, configure each Cell and link them.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"zXbtnkLRrrzEcaItir2c","title":"Entity","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/entity","siteSpaceId":"sitesp_35PJo","description":"The Entity API handle the CRUD operations for Entities, System Entities, and also an auxiliary method for the Dialog Manager.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"o51BCcQqVf0FaQzi3C1h","title":"Generative Service","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/generative-service","siteSpaceId":"sitesp_35PJo","description":"The Generative Service API handles all integration with LLMs and generative content.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"xliPMnK6WwT4XHQalCk1","title":"Intent","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/intent","siteSpaceId":"sitesp_35PJo","description":"The Intent API handles Intents and their utterances, also handling their mass import through files, known as Bulk Training.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"ApkMAEkW3SN6I5aii3cJ","title":"Parameters","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/parameters","siteSpaceId":"sitesp_35PJo","description":"The Parameter API handles global parameters that either affects the current environment, or Bots individually. Bot parameters overrides environment parameters locally.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"PdWP1SrJ0tDok4WSXoUx","title":"Tag","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/tag","siteSpaceId":"sitesp_35PJo","description":"The tag API handles searching with tags","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"4shiOkCzXoez0Be7Xndx","title":"Technical Log","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/technical-log","siteSpaceId":"sitesp_35PJo","description":"The technical log API handles showing the logs from one conversation inside bot simulator","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"XMVfEQX1o4VffgQ77r1N","title":"Training","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/training","siteSpaceId":"sitesp_35PJo","description":"The training API handles all training methods for bots that both use AL or not.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"R70u4OXXT6cEfR2A47EG","title":"Transactional Service","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/transactional-service","siteSpaceId":"sitesp_35PJo","description":"The Transactional Service API handles all transactional services used in your flows.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"QPUpqfqbPRf4wnpBAiyy","title":"Rest Connector","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/rest-connector","siteSpaceId":"sitesp_35PJo","description":"The Rest Connector API handles all rest connectors used in your flows. They share the transactional service subpath.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"SKBk7mBYoJw0VL7QcIX3","title":"Wait Input","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/wait-input","siteSpaceId":"sitesp_35PJo","description":"The Wait input API handles your Wait input Cells found in your flows.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"nhfuueey1Ao3LeahX69X","title":"Websnippet","pathname":"/user-guide/api-docs/api-guidelines/management-api/instance-api/websnippet","siteSpaceId":"sitesp_35PJo","description":"The Web API handles you conversation with websnippet.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"},{"label":"Management API"},{"label":"Instance API"}]},{"id":"-MZYDqdAducS0BBsO_X1","title":"Webhooks","pathname":"/user-guide/api-docs/api-guidelines/webhooks","siteSpaceId":"sitesp_35PJo","description":"This section explains each of the webhooks that can be declared within the Cockpit to improve the user experience and give the user a customized conversation for his needs","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"API Guidelines"}]},{"id":"39sRgaIHmZXA1iJ7NRnQ","title":"Infrastructure Guidelines","pathname":"/user-guide/api-docs/infrastructure-guidelines","siteSpaceId":"sitesp_35PJo","description":"This section covers important information needed to configure and install Syntphony CAI","breadcrumbs":[{"label":"API DOCS","icon":"code"}]},{"id":"IX4SBVyQE5INAEveIb1a","title":"Syntphony CAI server Installation guide","pathname":"/user-guide/api-docs/infrastructure-guidelines/syntphony-cai-server-installation-guide","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"Infrastructure Guidelines"}]},{"id":"LjHvZqeFAILqkZrQtyxk","title":"Maintenance Methods","pathname":"/user-guide/api-docs/infrastructure-guidelines/maintenance-methods","siteSpaceId":"sitesp_35PJo","description":"Eva-server installations will find the need for some managing methods. Those are listed below.","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"Infrastructure Guidelines"}]},{"id":"-MeeXKrEB_4bXRL_fKU-","title":"Supported/verified third-party software","pathname":"/user-guide/api-docs/infrastructure-guidelines/supported-verified-third-party-software","siteSpaceId":"sitesp_35PJo","description":"Table of third-party software versions supported by Syntphony CAI in the version 4.0, a technical documentation for your interest","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"Infrastructure Guidelines"}]},{"id":"-M_SXgMIpigrkyTE1Ita","title":"Data Structure","pathname":"/user-guide/api-docs/appendices","siteSpaceId":"sitesp_35PJo","description":"This section covers information needed to understand Syntphony CAI's data structure and how to extract useful data. Data is split between distinct schemas: 2 in admin and 1 in environment.","breadcrumbs":[{"label":"API DOCS","icon":"code"}]},{"id":"cayLbKBPGiqHxHSnqWpv","title":"Admin Data Structure","pathname":"/user-guide/api-docs/appendices/admin-data-structure","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"Data Structure"}]},{"id":"hfPNBlBQbGLSaQZJsmHk","title":"Environment Data Structure","pathname":"/user-guide/api-docs/appendices/environment-data-structure","siteSpaceId":"sitesp_35PJo","description":"Each environment has all their data contained within their own, isolated database structure","breadcrumbs":[{"label":"API DOCS","icon":"code"},{"label":"Data Structure"}]},{"id":"oy3F3NpPrq53kQJ7r8iI","title":"Overview","pathname":"/user-guide/messaging/overview","siteSpaceId":"sitesp_35PJo","description":"Your complete guide to connecting with customers through powerful messaging.","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"6MPJpIYxqUYJLazT5nOz","title":"Login","pathname":"/user-guide/messaging/login","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"LYUnHYDkodrynqtR910C","title":"Communication","pathname":"/user-guide/messaging/communication","siteSpaceId":"sitesp_35PJo","description":"Once you've set up your groups, picking the right audience is super easy. The time you spend organizing contacts upfront really pays off when you can instantly select exactly who needs to hear your me","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"U6OlyuAOgpj8bKLYxFfA","title":"Contact Planning","pathname":"/user-guide/messaging/contact-planning","siteSpaceId":"sitesp_35PJo","description":"Create and manage contact groups for targeted messaging campaigns with smart segmentation tools","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"chGQ2AERj8BvgR6JFc4Y","title":"Technology","pathname":"/user-guide/messaging/technology","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"s81zgVnqEiDeACflrYtQ","title":"Build","pathname":"/user-guide/messaging/build","siteSpaceId":"sitesp_35PJo","description":"Message templates are designed to streamline your messaging process, offering flexibility in design and functionality to meet diverse communication needs effectively. Whether you choose a simple or ad","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"giAK0as0eYIQDi77DSOv","title":"Analytics","pathname":"/user-guide/messaging/analytics","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"iGLV7i1JOfIURQqSFDr1","title":"Administration","pathname":"/user-guide/messaging/administration","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"Messaging","emoji":"1f4f1"}]},{"id":"A5qblB4F5LCQRnG50pjB","title":"Overview","pathname":"/user-guide/overview","siteSpaceId":"sitesp_35PJo","description":""},{"id":"kSzgWGsVL2FYW4xsZFqC","title":"Login","pathname":"/user-guide/login","siteSpaceId":"sitesp_35PJo"},{"id":"Y9zkqpMuyV9mid9OjOeu","title":"Console roles","pathname":"/user-guide/console-roles","siteSpaceId":"sitesp_35PJo","description":"This page describes the types of roles in Syntphony Live Agent Console, how to create a new user and manage permissions."},{"id":"8iqmkn7GLeUiGihioAfj","title":"Agent Workspace","pathname":"/user-guide/agent-workspace","siteSpaceId":"sitesp_35PJo","description":"A Real-Time Customer Engagement System"},{"id":"WZIESSVXDm3mDh0607yg","title":"Teams Workspace","pathname":"/user-guide/teams-workspace","siteSpaceId":"sitesp_35PJo"},{"id":"HhENAXWiwABRS7FSIyoA","title":"Dashboard","pathname":"/user-guide/dashboard","siteSpaceId":"sitesp_35PJo","description":"Comprehensive analytics interface for monitoring performance metrics."},{"id":"W9Za1W1K3slBvLi9rLi7","title":"Settings","pathname":"/user-guide/settings","siteSpaceId":"sitesp_35PJo","description":"Customization center for platform settings and operational parameters."},{"id":"8PCulj4XaLdUXbMSeMoi","title":"Overview","pathname":"/user-guide/security-and-compliance/overview","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"U60hl5Zh2sopS8UTZRj7","title":"Compliance and Certifications","pathname":"/user-guide/security-and-compliance/compliance-and-certifications","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"Aab4O3xJViL8nuymJmJI","title":"Product Security","pathname":"/user-guide/security-and-compliance/product-security","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"slYip7Tsukno2Hx8ljBT","title":"Data Security","pathname":"/user-guide/security-and-compliance/data-security","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"lin0Vr8g8PkS5kQ74Buc","title":"Privacy","pathname":"/user-guide/security-and-compliance/privacy","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"hX2l0l6GaKNQYGeD7JEJ","title":"Incident Management & Response","pathname":"/user-guide/security-and-compliance/incident-management-and-response","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"HAtrZC4MYu6uljXt54lP","title":"Availability & Reliability","pathname":"/user-guide/security-and-compliance/availability-and-reliability","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"R1Vy0hGW1CjAvbE92bet","title":"Organizational Security","pathname":"/user-guide/security-and-compliance/organizational-security","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"vVkUs1RUWK0d8R0d2vNH","title":"Business Continuity","pathname":"/user-guide/security-and-compliance/business-continuity","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"yRDGHtwhvDjISjxcts0M","title":"Infrastructure","pathname":"/user-guide/security-and-compliance/infrastructure","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"JQvh7mW2ZuThxiABrWXa","title":"Threat Management","pathname":"/user-guide/security-and-compliance/threat-management","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"a4uZst4w6fQOvIYFaIDa","title":"Sub-Processors","pathname":"/user-guide/security-and-compliance/sub-processors","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"SECURITY & Compliance","emoji":"1f510"}]},{"id":"SI0sfxWXtvhPuCJhilF7","title":"Support Policy","pathname":"/user-guide/customer-support/support-policy","siteSpaceId":"sitesp_35PJo","description":"This section details all NTT DATA Syntphony Conversational AI support services included in the subscription","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"0LzSmz4XtUD6cJSW81b6","title":"Support Levels","pathname":"/user-guide/customer-support/support-levels","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"HDodvfTAXWYIY8MpH4KI","title":"Service Level Agreement","pathname":"/user-guide/customer-support/service-level-agreement","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"Zdu4UvnKkf2ywZkk05ms","title":"Severity Levels","pathname":"/user-guide/customer-support/severity-levels","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"BGYXekLDceS292SnKV9z","title":"Legacy Support","pathname":"/user-guide/customer-support/legacy-support","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"SMUbUhkAE2pGf3mTlH9J","title":"Lifecycle Policy","pathname":"/user-guide/customer-support/lifecycle-policy","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"hTr6l71A2lZZbSjrmtP8","title":"Support Procedures","pathname":"/user-guide/customer-support/support-procedures","siteSpaceId":"sitesp_35PJo","description":"How to get support for eva server and eva cloud versions.","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"5CWHMeVoBuvU7tEYPz9q","title":"Portal User Request","pathname":"/user-guide/customer-support/portal-user-request","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"yViNqKw1OxUiuMV8QooL","title":"Tickets Creation","pathname":"/user-guide/customer-support/tickets-creation","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"rTo1KWl6gRGuQU11951k","title":"Environment Management","pathname":"/user-guide/customer-support/environment-management","siteSpaceId":"sitesp_35PJo","breadcrumbs":[{"label":"CUSTOMER SUPPORT","emoji":"1f4bb"}]},{"id":"GrmQVDcQkDWq6k37T6Aa","title":"What's new","pathname":"/user-guide/_eva-3.4.1_1","siteSpaceId":"sitesp_LNWVe","description":"This section contains release information for the eva server Conversational AI 3.4.1. All information in this section describes the last updates for the last version published."},{"id":"8T2lw0p3zaynNQSRJVrm","title":"Changelog","pathname":"/user-guide/_eva-3.4.1_1/changelog","siteSpaceId":"sitesp_LNWVe","description":"On this page you will see production updates for eva"},{"id":"R0tjsT0zBomtFi248hVq","title":"Overview","pathname":"/user-guide/_eva-3.4.1_1/using-eva/overview","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"}]},{"id":"OvhdLLwnDn55N3JjJYyJ","title":"Virtual Agents","pathname":"/user-guide/_eva-3.4.1_1/using-eva/overview/virtual-agents","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Overview"}]},{"id":"-MZY1ABskmD4xXv0RTCb","title":"Main Concepts of eva","pathname":"/user-guide/_eva-3.4.1_1/using-eva/overview/basic-concepts","siteSpaceId":"sitesp_LNWVe","description":"A summary of eva's features is ranked in order of importance.","breadcrumbs":[{"label":"Using eva"},{"label":"Overview"}]},{"id":"-Mk32aWnkxaqYUhtJE7I","title":"Glossary","pathname":"/user-guide/_eva-3.4.1_1/using-eva/overview/glossary","siteSpaceId":"sitesp_LNWVe","description":"Getting familiar with eva terms","breadcrumbs":[{"label":"Using eva"},{"label":"Overview"}]},{"id":"-MZY2oSM24K1vrvKjGcV","title":"Developing virtual agents","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot","siteSpaceId":"sitesp_LNWVe","description":"Welcome to Dialog Manager: eva's main tool, where you will find countless resources to develop your dialogs  and create your knowledge base.","breadcrumbs":[{"label":"Using eva"}]},{"id":"-MZY0aImWsqcu2BGUCMC","title":"Quick Start with eva","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/build-your-first-bot","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"QhwEjBoaB22hEDMmHlbd","title":"Dialog Flows","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-flows","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"sI8nQ83dKOogyP5N9756","title":"Dialog Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"YOVnY0f0pOT0xOEcYL6X","title":"Intent Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/intent-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"ssbzFiCv6zyEUPrDmJ5p","title":"Entity Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/entity-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"LYiXwTJxQzRAV7IPhnzb","title":"Answer Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/answer-cells","siteSpaceId":"sitesp_LNWVe","description":"Description of how to use answer cells to respond to virtual assistant users.","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"nD2EJS2OjDUL4VGV158h","title":"Service Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/service-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"qj6IFYb6aM4usETu5kaj","title":"Input Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/input-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"02bc1DGOOnnetznNgGt9","title":"Jump Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/jump-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"oqnpuoTI3ib95XC9uAXh","title":"End Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/end-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"l7DLeKLGeyrybsvTv6rb","title":"Code Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/code-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"HnPV5ei1jebsWV822Vuq","title":"Rule Cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/dialog-cells/rule-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"QJU3azfv4Q6HMP9k4jPP","title":"Training task","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/training-task","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"y2BxhFlwoeXH7K91UOqH","title":"Export and import agents","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/export-and-import-agents","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"MShmtXNClpyfvsfUPMs2","title":"Create virtual agents from templates","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/create-virtual-agents-from-templates","siteSpaceId":"sitesp_LNWVe","description":"With eva you can use ready-to-use bot templates and adjust the bot's messages to your needs","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"OBlOKv5Bx02c5slSLZDj","title":"Create and manage users","pathname":"/user-guide/_eva-3.4.1_1/using-eva/develop-your-bot/create-and-manage-users","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"-MZY2cZugj9tSImo_OjQ","title":"Channels","pathname":"/user-guide/_eva-3.4.1_1/using-eva/add-a-channel","siteSpaceId":"sitesp_LNWVe","description":"A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.","breadcrumbs":[{"label":"Using eva"}]},{"id":"-MZYDqd9m8_99uz9DKwh","title":"Integrating Existing Channels","pathname":"/user-guide/_eva-3.4.1_1/using-eva/add-a-channel/channels","siteSpaceId":"sitesp_LNWVe","description":"How to integrate other messaging platforms and smart assistants, such as Facebook Messenger, Whatsapp and Google Assistant","breadcrumbs":[{"label":"Using eva"},{"label":"Channels"}]},{"id":"feEqQ3nkG3M7ppUI5JFO","title":"Testing Virtual Agents","pathname":"/user-guide/_eva-3.4.1_1/using-eva/testing-virtual-agents","siteSpaceId":"sitesp_LNWVe","description":"eva offers tools to test your virtual agent and verify the assertiveness level","breadcrumbs":[{"label":"Using eva"}]},{"id":"voLSONovKEGojmehUVDK","title":"Test a virtual agent","pathname":"/user-guide/_eva-3.4.1_1/using-eva/testing-virtual-agents/test-a-virtual-agent","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Testing Virtual Agents"}]},{"id":"wEFHi71vUdomNxFSpUaq","title":"Automated Test","pathname":"/user-guide/_eva-3.4.1_1/using-eva/testing-virtual-agents/automated-test","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Testing Virtual Agents"}]},{"id":"nA74vwVbIYH1vOBnnZxe","title":"Natural Language","pathname":"/user-guide/_eva-3.4.1_1/using-eva/natural-language","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"}]},{"id":"kkpg90ijlIUyn6fl3ANq","title":"eva NLP","pathname":"/user-guide/_eva-3.4.1_1/using-eva/natural-language/eva-nlp","siteSpaceId":"sitesp_LNWVe","description":"eva NLP description and main features","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"-MZY3nMkCHz0_tc_RFLC","title":"Training with eva NLP","pathname":"/user-guide/_eva-3.4.1_1/using-eva/natural-language/train-your-bot","siteSpaceId":"sitesp_LNWVe","description":"After building a flow, you have to make sure that they are connected to the right answers. Here, you will learn the best way to do this","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"grZeJQczgAJQ0XeUBCE5","title":"Training with eva Automated Learning","pathname":"/user-guide/_eva-3.4.1_1/using-eva/natural-language/training-with-eva-automated-learning","siteSpaceId":"sitesp_LNWVe","description":"A software to ease up","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"eXCwK6O59E9WpZFNDOyl","title":"Using other NLP engines","pathname":"/user-guide/_eva-3.4.1_1/using-eva/natural-language/using-other-nlp-engines","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"QiCsT1mTd82nlpG9aOhD","title":"Analytics","pathname":"/user-guide/_eva-3.4.1_1/using-eva/analytics","siteSpaceId":"sitesp_LNWVe","description":"eva allows you to connect to dashboard tools to analyze your virtual agent's performance","breadcrumbs":[{"label":"Using eva"}]},{"id":"buWaxAXl3BnfVYvPQSIZ","title":"External analytics platforms","pathname":"/user-guide/_eva-3.4.1_1/using-eva/analytics/external-analytics-platforms","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Analytics"}]},{"id":"ichUnnWG0viDQdpApNjo","title":"Experience","pathname":"/user-guide/_eva-3.4.1_1/using-eva/experience","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"}]},{"id":"-MZYDqd7FkPU5NZqgHc3","title":"Context Management","pathname":"/user-guide/_eva-3.4.1_1/using-eva/experience/base-architecture","siteSpaceId":"sitesp_LNWVe","description":"eva's platform is based on a microservices architecture and every component has its Rest APIs. A basic understanding of this architecture will help you understand the APIs","breadcrumbs":[{"label":"Using eva"},{"label":"Experience"}]},{"id":"RZ3ECX5UetlnWeazfqrR","title":"Advanced Options","pathname":"/user-guide/_eva-3.4.1_1/using-eva/advanced-options","siteSpaceId":"sitesp_LNWVe","description":"Enhance your virtual agent with advanced eva features","breadcrumbs":[{"label":"Using eva"}]},{"id":"dv4z5pUmY4sTHMLCu8ij","title":"Parameters","pathname":"/user-guide/_eva-3.4.1_1/using-eva/advanced-options/parameters","siteSpaceId":"sitesp_LNWVe","description":"With eva, you can create and manage variables in responses through the parameters","breadcrumbs":[{"label":"Using eva"},{"label":"Advanced Options"}]},{"id":"nnVlItvFy6mxps3LDOfb","title":"Intent Navigator","pathname":"/user-guide/_eva-3.4.1_1/using-eva/advanced-options/intent-navigator","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Advanced Options"}]},{"id":"fH2LOGaleVg03pJoypm5","title":"PII Data masking","pathname":"/user-guide/_eva-3.4.1_1/using-eva/advanced-options/pii-data-masking","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Advanced Options"}]},{"id":"kE6UbudcOJACjkhkb8HW","title":"How Tos","pathname":"/user-guide/_eva-3.4.1_1/using-eva/how-tos","siteSpaceId":"sitesp_LNWVe","description":"In this chapter, we will give you tips on how to best use eva","breadcrumbs":[{"label":"Using eva"}]},{"id":"4VASenbUC1AR8YWGIZ1X","title":"Creating variable answers with Code and Rule cells","pathname":"/user-guide/_eva-3.4.1_1/using-eva/how-tos/creating-variable-answers-with-code-and-rule-cells","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"How Tos"}]},{"id":"-MkHxNEqhxXRF1RQCph1","title":"Videos","pathname":"/user-guide/_eva-3.4.1_1/using-eva/how-tos/videos","siteSpaceId":"sitesp_LNWVe","description":"Discover our video platform and find out some use cases, as well as practical tips on how to use eva solution","breadcrumbs":[{"label":"Using eva"},{"label":"How Tos"}]},{"id":"IX4SBVyQE5INAEveIb1a","title":"eva server Installation guide","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/eva-server-installation-guide","siteSpaceId":"sitesp_LNWVe","description":"","breadcrumbs":[{"label":"for technicians"}]},{"id":"-MZYDsvi3CEUEu1dq2TQ","title":"API Guidelines","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/api-guidelines","siteSpaceId":"sitesp_LNWVe","description":"This manual will cover important information needed to configure and integrate services to eva. It also provides a data extraction chapter, explaining all eva’s tables and columns","breadcrumbs":[{"label":"for technicians"}]},{"id":"-MZYDqd8IRG8aKdiUsxi","title":"Conversation API","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/api-guidelines/creating-channels-the-conversation-api","siteSpaceId":"sitesp_LNWVe","description":"How to integrate own channels and custom interfaces in eva","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MZYDqdBXbyUQaZi7TIY","title":"Cloner API","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/api-guidelines/cloner","siteSpaceId":"sitesp_LNWVe","description":"How to export or import the Bot structure, including various kinds of information, such as: Basic Bot Data, Intentions, Entity, Registered Flows, Channels and etc","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MZYDqdAducS0BBsO_X1","title":"Webhooks","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/api-guidelines/webhooks","siteSpaceId":"sitesp_LNWVe","description":"This section explains each of the webhooks that can be declared within the Cockpit to improve the user experience and give the user a customized conversation for his needs","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MeeXKrEB_4bXRL_fKU-","title":"Supported/verified third-party software","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/supported-verified-third-party-software","siteSpaceId":"sitesp_LNWVe","description":"Table of third-party software versions supported by eva in the version 3.3, a technical documentation for your interest","breadcrumbs":[{"label":"for technicians"}]},{"id":"-M_SXgMIpigrkyTE1Ita","title":"Appendices","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/appendices","siteSpaceId":"sitesp_LNWVe","description":"There are 25 other available tables in eva, from API Key to Utterances","breadcrumbs":[{"label":"for technicians"}]},{"id":"-MZY4FumUCQISrVm6Td4","title":"Data Extraction","pathname":"/user-guide/_eva-3.4.1_1/for-technicians/data-extraction","siteSpaceId":"sitesp_LNWVe","description":"Understating eva's database","breadcrumbs":[{"label":"for technicians"}]},{"id":"GrmQVDcQkDWq6k37T6Aa","title":"What's new","pathname":"/user-guide/eva-3.3.1-1","siteSpaceId":"sitesp_ivfZU","description":"This section contains release information for the eva server Conversational AI 3.4.1. All information in this section describes the last updates for the last version published."},{"id":"8T2lw0p3zaynNQSRJVrm","title":"Changelog","pathname":"/user-guide/eva-3.3.1-1/changelog","siteSpaceId":"sitesp_ivfZU","description":"On this page you will see production updates for eva"},{"id":"R0tjsT0zBomtFi248hVq","title":"Overview","pathname":"/user-guide/eva-3.3.1-1/using-eva/overview","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"}]},{"id":"OvhdLLwnDn55N3JjJYyJ","title":"Virtual Agents","pathname":"/user-guide/eva-3.3.1-1/using-eva/overview/virtual-agents","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Overview"}]},{"id":"-MZY1ABskmD4xXv0RTCb","title":"Main Concepts of eva","pathname":"/user-guide/eva-3.3.1-1/using-eva/overview/basic-concepts","siteSpaceId":"sitesp_ivfZU","description":"A summary of eva's features is ranked in order of importance.","breadcrumbs":[{"label":"Using eva"},{"label":"Overview"}]},{"id":"-Mk32aWnkxaqYUhtJE7I","title":"Glossary","pathname":"/user-guide/eva-3.3.1-1/using-eva/overview/glossary","siteSpaceId":"sitesp_ivfZU","description":"Getting familiar with eva terms","breadcrumbs":[{"label":"Using eva"},{"label":"Overview"}]},{"id":"-MZY2oSM24K1vrvKjGcV","title":"Developing virtual agents","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot","siteSpaceId":"sitesp_ivfZU","description":"Welcome to Dialog Manager: eva's main tool, where you will find countless resources to develop your dialogs  and create your knowledge base.","breadcrumbs":[{"label":"Using eva"}]},{"id":"-MZY0aImWsqcu2BGUCMC","title":"Quick Start with eva","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/build-your-first-bot","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"QhwEjBoaB22hEDMmHlbd","title":"Dialog Flows","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-flows","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"sI8nQ83dKOogyP5N9756","title":"Dialog Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"YOVnY0f0pOT0xOEcYL6X","title":"Intent Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/intent-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"ssbzFiCv6zyEUPrDmJ5p","title":"Entity Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/entity-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"LYiXwTJxQzRAV7IPhnzb","title":"Answer Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/answer-cells","siteSpaceId":"sitesp_ivfZU","description":"Description of how to use answer cells to respond to virtual assistant users.","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"nD2EJS2OjDUL4VGV158h","title":"Service Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/service-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"qj6IFYb6aM4usETu5kaj","title":"Input Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/input-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"02bc1DGOOnnetznNgGt9","title":"Jump Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/jump-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"oqnpuoTI3ib95XC9uAXh","title":"End Cells","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/dialog-cells/end-cells","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"},{"label":"Dialog Cells"}]},{"id":"QJU3azfv4Q6HMP9k4jPP","title":"Training task","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/training-task","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"OBlOKv5Bx02c5slSLZDj","title":"Create and manage users","pathname":"/user-guide/eva-3.3.1-1/using-eva/develop-your-bot/create-and-manage-users","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Developing virtual agents"}]},{"id":"-MZY2cZugj9tSImo_OjQ","title":"Channels","pathname":"/user-guide/eva-3.3.1-1/using-eva/add-a-channel","siteSpaceId":"sitesp_ivfZU","description":"A channel connects communication applications to a virtual agent. It's where the interaction with the user will take place (WhatsApp, Web, Facebook, etc.). Learn how to connect them.","breadcrumbs":[{"label":"Using eva"}]},{"id":"feEqQ3nkG3M7ppUI5JFO","title":"Testing Virtual Agents","pathname":"/user-guide/eva-3.3.1-1/using-eva/testing-virtual-agents","siteSpaceId":"sitesp_ivfZU","description":"eva offers tools to test your virtual agent and verify the assertiveness level","breadcrumbs":[{"label":"Using eva"}]},{"id":"voLSONovKEGojmehUVDK","title":"Test a virtual agent","pathname":"/user-guide/eva-3.3.1-1/using-eva/testing-virtual-agents/test-a-virtual-agent","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Testing Virtual Agents"}]},{"id":"wEFHi71vUdomNxFSpUaq","title":"Automated Test","pathname":"/user-guide/eva-3.3.1-1/using-eva/testing-virtual-agents/automated-test","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Testing Virtual Agents"}]},{"id":"nA74vwVbIYH1vOBnnZxe","title":"Natural Language","pathname":"/user-guide/eva-3.3.1-1/using-eva/natural-language","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"}]},{"id":"kkpg90ijlIUyn6fl3ANq","title":"eva NLP","pathname":"/user-guide/eva-3.3.1-1/using-eva/natural-language/eva-nlp","siteSpaceId":"sitesp_ivfZU","description":"eva NLP description and main features","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"-MZY3nMkCHz0_tc_RFLC","title":"Training with eva NLP","pathname":"/user-guide/eva-3.3.1-1/using-eva/natural-language/train-your-bot","siteSpaceId":"sitesp_ivfZU","description":"After building a flow, you have to make sure that they are connected to the right answers. Here, you will learn the best way to do this","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"grZeJQczgAJQ0XeUBCE5","title":"Training with eva Automated Learning","pathname":"/user-guide/eva-3.3.1-1/using-eva/natural-language/training-with-eva-automated-learning","siteSpaceId":"sitesp_ivfZU","description":"A software to ease up","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"eXCwK6O59E9WpZFNDOyl","title":"Using other NLP engines","pathname":"/user-guide/eva-3.3.1-1/using-eva/natural-language/using-other-nlp-engines","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Natural Language"}]},{"id":"QiCsT1mTd82nlpG9aOhD","title":"Analytics","pathname":"/user-guide/eva-3.3.1-1/using-eva/analytics","siteSpaceId":"sitesp_ivfZU","description":"eva allows you to connect to dashboard tools to analyze your virtual agent's performance","breadcrumbs":[{"label":"Using eva"}]},{"id":"buWaxAXl3BnfVYvPQSIZ","title":"External analytics platforms","pathname":"/user-guide/eva-3.3.1-1/using-eva/analytics/external-analytics-platforms","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"},{"label":"Analytics"}]},{"id":"ichUnnWG0viDQdpApNjo","title":"Experience","pathname":"/user-guide/eva-3.3.1-1/using-eva/experience","siteSpaceId":"sitesp_ivfZU","description":"","breadcrumbs":[{"label":"Using eva"}]},{"id":"-MZYDqd7FkPU5NZqgHc3","title":"Context Management","pathname":"/user-guide/eva-3.3.1-1/using-eva/experience/base-architecture","siteSpaceId":"sitesp_ivfZU","description":"eva's platform is based on a microservices architecture and every component has its Rest APIs. A basic understanding of this architecture will help you understand the APIs","breadcrumbs":[{"label":"Using eva"},{"label":"Experience"}]},{"id":"RZ3ECX5UetlnWeazfqrR","title":"Advanced Options","pathname":"/user-guide/eva-3.3.1-1/using-eva/advanced-options","siteSpaceId":"sitesp_ivfZU","description":"Enhance your virtual agent with advanced eva features","breadcrumbs":[{"label":"Using eva"}]},{"id":"dv4z5pUmY4sTHMLCu8ij","title":"Parameters","pathname":"/user-guide/eva-3.3.1-1/using-eva/advanced-options/parameters","siteSpaceId":"sitesp_ivfZU","description":"With eva, you can create and manage variables in responses through the parameters","breadcrumbs":[{"label":"Using eva"},{"label":"Advanced Options"}]},{"id":"kE6UbudcOJACjkhkb8HW","title":"How Tos","pathname":"/user-guide/eva-3.3.1-1/using-eva/how-tos","siteSpaceId":"sitesp_ivfZU","description":"In this chapter, we will give you tips on how to best use eva","breadcrumbs":[{"label":"Using eva"}]},{"id":"-MkHxNEqhxXRF1RQCph1","title":"Videos","pathname":"/user-guide/eva-3.3.1-1/using-eva/how-tos/videos","siteSpaceId":"sitesp_ivfZU","description":"Discover our video platform and find out some use cases, as well as practical tips on how to use eva solution","breadcrumbs":[{"label":"Using eva"},{"label":"How Tos"}]},{"id":"-MZYDsvi3CEUEu1dq2TQ","title":"API Guidelines","pathname":"/user-guide/eva-3.3.1-1/for-technicians/api-guidelines","siteSpaceId":"sitesp_ivfZU","description":"This manual will cover important information needed to configure and integrate services to eva. It also provides a data extraction chapter, explaining all eva’s tables and columns","breadcrumbs":[{"label":"for technicians"}]},{"id":"-MZYDqd8IRG8aKdiUsxi","title":"Conversation API","pathname":"/user-guide/eva-3.3.1-1/for-technicians/api-guidelines/creating-channels-the-conversation-api","siteSpaceId":"sitesp_ivfZU","description":"How to integrate own channels and custom interfaces in eva","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MZYDqdBXbyUQaZi7TIY","title":"Cloner API","pathname":"/user-guide/eva-3.3.1-1/for-technicians/api-guidelines/cloner","siteSpaceId":"sitesp_ivfZU","description":"How to export or import the Bot structure, including various kinds of information, such as: Basic Bot Data, Intentions, Entity, Registered Flows, Channels and etc","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MZYDqd9m8_99uz9DKwh","title":"Integrating Existing Channels","pathname":"/user-guide/eva-3.3.1-1/for-technicians/api-guidelines/channels","siteSpaceId":"sitesp_ivfZU","description":"How to integrate other messaging platforms and smart assistants, such as Facebook Messenger, Whatsapp and Google Assistant","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MZYDqdAducS0BBsO_X1","title":"Webhooks","pathname":"/user-guide/eva-3.3.1-1/for-technicians/api-guidelines/webhooks","siteSpaceId":"sitesp_ivfZU","description":"This section explains each of the webhooks that can be declared within the Cockpit to improve the user experience and give the user a customized conversation for his needs","breadcrumbs":[{"label":"for technicians"},{"label":"API Guidelines"}]},{"id":"-MeeXKrEB_4bXRL_fKU-","title":"Supported/verified third-party software","pathname":"/user-guide/eva-3.3.1-1/for-technicians/supported-verified-third-party-software","siteSpaceId":"sitesp_ivfZU","description":"Table of third-party software versions supported by eva in the version 3.3, a technical documentation for your interest","breadcrumbs":[{"label":"for technicians"}]},{"id":"-M_SXgMIpigrkyTE1Ita","title":"Appendices","pathname":"/user-guide/eva-3.3.1-1/for-technicians/appendices","siteSpaceId":"sitesp_ivfZU","description":"There are 25 other available tables in eva, from API Key to Utterances","breadcrumbs":[{"label":"for technicians"}]},{"id":"-MZY4FumUCQISrVm6Td4","title":"Data Extraction","pathname":"/user-guide/eva-3.3.1-1/for-technicians/data-extraction","siteSpaceId":"sitesp_ivfZU","description":"Understating eva's database","breadcrumbs":[{"label":"for technicians"}]}]}