Configure DNIS

The following JSON contains all the data and configurable properties you must provide eva.

This JSON allows you to insert the default DNIS configurations, including setting up a Conversation Property (voice providers).

These properties can be modified individually within the flows by utilizing the "technical text" field of the answer cells, as demonstrated ahead in this documentation.

Please refer to each property table to understand the configurable fields used in the JSON and their reference values: TTS (text-to-speech) properties, such as BargeIn and Flush, used in audio and text answer templates, Play Silence, DTMF menu, Voice menu, Transfer, Fetch, Default Error Behaviour, Regional Expressions, etc.

JSON for DNIS configuration

{
   "dnis":"913",
   "properties":{
      "tts":{
         "bargeIn":false,
         "flush":false,
         "bargeInOffset":200,
         "mask":"\u003cspeak xmlns\u003d\u0027http://www.w3.org/2001/10/synthesis\u0027 xmlns:mstts\u003d\u0027http://www.w3.org/2001/mstts\u0027 xmlns:emo\u003d\u0027http://www.w3.org/2009/10/emotionml\u0027 version\u003d\u00271.0\u0027 xml:lang\u003d\u0027en-US\u0027\u003e\u003cvoice name\u003d\u0027pt-BR-FranciscaNeural\u0027\u003e\u003cprosody rate\u003d\u0027-15%\u0027 pitch\u003d\u00270%\u0027\u003e $TEXT \u003c/prosody\u003e\u003c/voice\u003e\u003c/speak\u003e",
         "voiceProvider":"MICROSOFT",
         "microsoftTtsConfig":{
            "region":"brazilsouth",
            "subscriptionKey":"***",
            "language":"pt-BR"
         }
      },
      "audio":{
         "bargeIn":false,
         "flush":false,
         "bargeInOffset":200
      },
      "playSilence":{
         "time":50,
         "bargeIn":false,
         "flush":false
      },
      "dtmfMenu":{
         "numOfDigits":1,
         "timeout":20000,
         "interDigitTimeout":3000,
         "termTimeout":500,
         "termChar":"#"
      },
      "voiceMenu":{
         "sensitivity":0.01,
         "maxSpeechTimeout":30000,
         "timeout":20000,
         "incompleteTimeout":20000,
         "voiceProvider":"MICROSOFT",
         "microsoftAsrConfig":{
            "region":"brazilsouth",
            "subscriptionKey":"***",
            "language":"pt-BR"
         }
      },
      "transfer":{
         "uui":"evatest",
         "dest":"[email protected]"
      },
      "fetch":{
         "fetchTimeout":45000,
         "fetchAudio":"",
         "fetchAudioDelay":0,
         "fetchAudioMinimum":0,
         "fetchAudioInterval":0
      },
      "defaultErrorBehaviour":{
         "audio":"",
         "tts":"ssml",
         "transfer":false
      },
      "firstConversationRequest":{
         "text":"",
         "code":"%EVA_WELCOME_MSG",
         "entities":{
            
         },
         "context":{
            
         }
      },
      "conversationProperties":{
         "headers":{
            "API-KEY":"***",
            "OS":"evg",
            "LOCALE":"pt-BR"
         },
         "conversationUrl":"https://api-dev-instance1.eva.bot/eva-broker/org/2fbe99b2-ea98-484f-b392-f649f1844e03/env/f5317429-55bb-4418-a7ca-00f6992388b2/bot/80d9ab14-5374-402a-9a93-6f1dc77f7675/channel/47a77735-d652-4c6c-a283-4d18028a3b18/v1/conversations"
      },
      "conversationAuthProperties":{
         "keycloakUrl":"https://keycloak-dev-admin.eva.bot/auth/realms/everis/protocol/openid-connect/token",
         "secret":"***",
         "clientId":"***"
      },
      "regionalExpressionsFileUrl":"https://***/regional-expressions.json",
      "welcomeTimeout":5000,
      "conversationTimeout":30000
   }
}js